Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed with Venolure within the United States. By placing an order, you agree to the terms outlined below.
Shipping Locations
We currently ship to:
- United States
Shipping Costs
We offer free shipping on all orders within the United States. No minimum purchase is required.
| Location | Shipping Cost |
|---|---|
| United States | Free |
Processing & Delivery Times
- Order Cut-Off Time: 12:00 AM (EST). Orders placed after this time will be processed the next business day.
- Processing Time: 1–5 business days (Monday–Friday, excluding holidays)
- Shipping Carriers: USPS, UPS, or similar trusted logistics providers
- Transit Time: 7–9 business days (Monday–Friday)
- Total Estimated Delivery Time: 8–14 business days from the shipping date
Estimated Delivery Time
| Location | Transit Time |
|---|---|
| United States | 7 to 9 business days |
Please note: Delivery times are estimates and may vary due to carrier delays, high demand, or other external factors beyond our control.
Shipping Process
We operate a demand-based fulfillment process to optimize efficiency and product availability. In some cases, processing times may vary slightly. If delays occur, we will notify you accordingly.
Taxes & Fees
Applicable sales tax may be calculated at checkout depending on your location. No additional or hidden fees will be charged after purchase.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow several hours for tracking updates to appear.
You can track your order at any time via our Track Your Order page using your order number and email address.
Delivery Issues, Loss or Damage
If your shipment is lost or arrives damaged, please contact our customer support team as soon as possible. We will provide a replacement or refund depending on the situation.
For damaged items, we may request photos to assist with a faster resolution.
Customer Support
Email: info@venolure.com
Business Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed
If you have any questions about shipping, delivery, or tracking, our support team is here to help.