Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Venolure ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the "Services").

Applicable to: United States

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The latest version will always be posted on this page.

Personal Information We Collect

1. Information You Provide Directly

  • Contact information: Name, billing and shipping address, email address, phone number
  • Order information: Purchased products, payment confirmation, shipping details
  • Account information: Username and password (encrypted)
  • Customer support communication: Messages and inquiries sent to our support team

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment providers
  • Shipping partners
  • Marketing and analytics providers
  • Shopify as our e-commerce platform

How We Use Your Information

  • To process orders and payments
  • To handle shipping, returns, and refunds
  • To provide customer support
  • To improve our website and services
  • For marketing and advertising (where permitted by law)
  • For security and fraud prevention
  • To comply with legal obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the functionality of our website
  • Analyze website usage
  • Personalize content and advertisements

You can manage or disable cookies through your browser settings or through our cookie banner. Please note that disabling cookies may affect website functionality.

Sharing of Personal Information

We only share personal information when necessary, including with:

  • Service providers (payment processing, shipping, IT, analytics)
  • Shopify, as our e-commerce platform
  • Marketing and advertising partners
  • Government authorities when required by law

We do not sell your personal information.

Shopify

Our store is hosted by Shopify Inc. Shopify processes personal information to provide and improve its services. For more information, please visit: https://privacy.shopify.com

Data Security & Retention

  • We implement appropriate technical and organizational measures to protect your data
  • Personal data is retained only as long as necessary for business or legal purposes

Your Privacy Rights (U.S.)

Depending on your state of residence, you may have certain rights under applicable privacy laws (such as the California Consumer Privacy Act – CCPA), including:

  • The right to request access to your personal data
  • The right to request deletion of your personal data
  • The right to correct inaccurate information
  • The right to opt out of certain data uses

To exercise your rights, please contact us using the information below. We may request additional information to verify your identity.

Marketing Communications

  • You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails
  • Transactional emails (such as order confirmations) are not affected

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

Contact

Business:
Venolure
Abraham Rademakerstraat 9
7425 PG Deventer
Overijssel, Netherlands

Email: info@venolure.com

If you have any questions about this Privacy Policy or how your data is handled, please contact us at any time.