Privacy policy

Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Venolure ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with our services.

Applicable to: United States

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

Information We Collect

1. Information You Provide

  • Contact details: name, billing and shipping address, email address, phone number
  • Order details: purchased products, payment confirmation, shipping information
  • Account information: username and password (encrypted)
  • Customer support communications

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment providers
  • Shipping partners
  • Marketing and analytics providers
  • Shopify as our e-commerce platform

How We Use Your Information

  • To process orders and payments
  • To handle shipping, returns, and refunds
  • To provide customer support
  • To improve our website and services
  • For marketing and advertising (where permitted by law)
  • For security and fraud prevention
  • To comply with legal obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze usage, and personalize content and advertisements.

You can manage or disable cookies through your browser settings or cookie banner. Disabling cookies may affect website performance.

Sharing of Information

We may share your personal information with:

  • Service providers (payment processing, shipping, IT, analytics)
  • Shopify, as our hosting and e-commerce platform
  • Marketing and advertising partners
  • Authorities when required by law

We do not sell your personal information.

Shopify

Our store is hosted by Shopify Inc. Shopify processes your data to provide and improve its services. More information can be found here:
https://privacy.shopify.com

Data Security & Retention

  • We implement appropriate security measures to protect your data
  • Personal data is retained only as long as necessary for business or legal purposes

Your Privacy Rights (U.S.)

Depending on your state of residence, you may have rights under applicable laws (such as the California Consumer Privacy Act - CCPA), including:

  • The right to request access to your personal data
  • The right to request deletion of your personal data
  • The right to correct inaccurate information
  • The right to opt out of certain data uses

To exercise these rights, please contact us using the details below. We may request additional information to verify your identity.

Children’s Data

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Contact

Business: Venolure
Address:
Abraham Rademakerstraat 9
7425 PG Deventer
Overijssel, Netherlands

Email: info@venolure.com

If you have any questions about this Privacy Policy or your data, please contact us at any time.