1. Introduction
1.1 These terms apply to the use of our website or the purchase of products offered through our website.
1.2 Definitions and interpretations of these terms can be found in Section 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are a natural person and at least 18 years old;
(b) You are legally authorized to enter into a binding agreement with us; and
(c) No applicable laws or contracts prevent you from entering into a legally binding agreement with us.
2.2 We reserve the right to request written confirmation of your eligibility to accept these terms.
2.3 You represent and warrant that you:
(a) Have not been convicted of a computer- or internet-related crime; and
(b) Have not previously been banned from products or access to the website.
2.4 We reserve the right to deny access to our website if we believe such denial is necessary or appropriate.
2.5 By placing an order, you declare that:
(a) You have read these terms carefully and fully;
(b) You are offering to purchase the order exclusively under these terms;
(c) Your order confirmation is based solely on these terms; and
(d) You agree to comply with these terms.
2.6 If you do not agree to these terms, you may not use the website or purchase products.
2.7 You must expressly agree to these terms in order to:
(a) Send information to or via our website; or
(b) Purchase a product.
2.8 By visiting our website, purchasing products, or agreeing to these terms:
(a) You also accept our Privacy Policy; and
(b) You agree to comply with our Acceptable Use Policy (see Section 12 below for details).
2.9 We recommend that you print a copy of these terms for future reference.
2.10 If you do not agree to these terms, you may not place an order or contact us.
3. Personal Use
You confirm that you are using the website solely to purchase products for your personal, non-commercial use and not on behalf of any other person or entity.
4. Prices
4.1 The prices displayed on our website for products include delivery costs, but do not include fees, taxes, customs duties, or similar government charges ("unpaid and untaxed").
4.2 All customs duties, taxes, charges, or other government fees, as well as declarations related to importing the products to your delivery address, are your responsibility and not included in the product price. In some cases, shipments may incur additional costs, which the seller is not responsible for and must be borne by the customer. This includes import VAT and customs charges, especially since goods are shipped from a non-EU country (China). Customers should check with customer service before ordering whether customs duties apply to a specific product.
4.3 We make every effort to ensure that all details, descriptions, and prices of products displayed on our website are correct. If we identify a pricing error, we will notify you as soon as possible and give you the option to confirm or cancel your order at the correct price.
4.4 We are not obliged to fulfill an order if the listed price is incorrect (even after an order confirmation).
4.5 Prices may change from time to time. Such changes do not affect orders for which an order confirmation has already been sent.
5. Placing Orders
5.1 Each order is subject to availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation, which confirms receipt of your order.
5.2 A contract is only formed once we issue an order confirmation, and only for the products listed in that confirmation.
5.3 If your order includes multiple products, they may be delivered in separate shipments at different times.
5.4 We reserve the right to remove products from the website at any time.
5.5 We reserve the right to reject or cancel any order you place at any time (even after sending an order confirmation).
5.6 If we cancel your order after payment has been received, the full amount will be refunded.
6. Payment
6.1 You may pay for products using one of the payment providers listed on our website.
6.2 We are not responsible for unauthorized use of your credit, debit, or prepaid cards by third parties, even if the cards were reported stolen.
6.3 You may not initiate chargebacks or seek refunds for any payments made for products.
7. Delivery
7.1 We will make every effort to deliver your order to the delivery address provided at checkout.
7.2 An estimated delivery date will be provided during checkout.
7.3 If we cannot deliver to certain locations, we will inform you and cancel and refund the order.
7.4 Risk passes to you upon delivery to the specified address.
Contact Us
If you have any questions or concerns regarding these terms, the website, or the products, please contact us by email.
8. Cancellation or Modification of Orders
8.1 Once an order has been placed on our website, you may cancel or modify the order by sending us an email.
8.2 Once an order has been packaged, it can no longer be canceled or modified; instead, the order must be returned in accordance with Section 10. Since our products are shipped from Asia, transit times may be longer, and we have no control over these. If the product is already en route to you, cancellation is not possible. In this case, wait until you receive the product and then return it to us. You may notify us of your cancellation in advance. To ensure quick return processing, please send us shipping confirmation. A refund can only be processed after 16 weeks from the order date if the item has not arrived.
8.3 As we use a fully automated system, orders are processed immediately after being sent. Therefore, we cannot interrupt the shipping process before delivery is complete, meaning a refund before receiving the goods is only possible within 24 hours of placing the order.
9. Defective Products
9.1 You acknowledge that the products are standard items and not custom-made to meet your specific needs.
9.2 All product descriptions, information, and materials on the website are provided “as is” without express or implied warranties or representations.
9.3 Product images may slightly differ from the actual product you receive.
9.4 If the product you receive is defective, you may email us with information about the item and a photo of the defect.
9.5 You may return the product in accordance with Section 10.
9.6 We will inspect the product once we receive it. Processing time depends on your order.
9.7 We will notify you by email if we consider the product defective.
9.8 Our only obligation in relation to defective products is (at our discretion):
(a) to replace the product and cover shipping costs to your delivery address, provided you return the defective product to us and we send a replacement; or
(b) to pay you an amount equal to the product price and return shipping costs. This amount will be paid to the account from which we received the payment.
9.9 If we determine the product is not defective, we may, at our discretion, choose not to refund the purchase price and may charge a reasonable service fee.
10. Returns and Refunds
10.1 Our return policy is part of these terms and grants you the right to use our website.
10.2 If you are not completely satisfied with your order, you may email us with return details and return the product. The cancellation period is 30 days from the date you or a third party (other than the carrier) receives the last product.
10.3 Return shipping costs are the responsibility of the customer.
10.4 We must receive the returned product before a refund can be processed. We will inspect the product upon arrival.
10.5 You must ensure the product is returned in the same condition it was received and is properly packaged. The product must not be used, labels must remain intact, and it must be in its original packaging.
10.6 If a product is returned in unsatisfactory condition, we reserve the right to refuse acceptance.
10.7 If we are satisfied with the condition of the product, we will send you a return confirmation email, and the refund will be processed within 7 days via the original payment method.
10.8 The refund will be issued only after we have received the returned product.
10.9 As our products are shipped from Asia, delivery times may be longer and are beyond our control. If the product is already in transit, cancellation is not possible. Please wait until receipt and return the item.
11. Discount Codes
11.1 You may use our discount codes or promotions to pay for products on the website.
11.2 To use a code, it must be entered on the checkout page.
11.3 Once applied, the discount will be deducted from the total amount.
11.4 Only one promotional code can be used per order.
11.5 The value of a discount code does not accrue interest and has no cash value.
11.6 If the code does not cover the full order amount, the remaining balance must be paid using another payment method.
12. Acceptable Use
12.1 You may not engage in the following prohibited activities:
(a) Using the website in a way that could damage it or impair performance, availability, or accessibility;
(b) Using the website in connection with illegal, fraudulent, or harmful activities;
(c) Uploading, storing, hosting, or distributing spyware, viruses, trojans, worms, keyloggers, rootkits, or other malicious software;
(d) Performing data mining, scraping, or automated data collection without our written consent;
(e) Using bots or automated systems to access the website;
(f) Violating our robots.txt guidelines;
(g) Using collected data for direct marketing without permission;
(h) Contacting individuals or businesses using collected data without authorization;
(i) Interacting with entities via the website without consent;
(j) Conducting hacking or denial-of-service (DoS/DDoS) attacks;
(k) Publishing, decompiling, disassembling, or reverse-engineering the website’s source code;
(l) Using the website to create competing products or services;
(m) Selling, licensing, or distributing access to the website to third parties;
(n) Making the website accessible via private networks for others;
(o) Modifying downloaded content without express permission.
12.2 You acknowledge that you are liable for any damage or costs resulting from prohibited activities.
12.3 You agree to inform us immediately if you become aware of prohibited activities.
13. Links to the Website
13.1 Links from our website to other sites and third-party resources are for informational purposes only.
13.2 We have no control over external content or resources.
13.3 You may link to our homepage fairly and legally without harming our reputation.
13.4 You may not suggest a partnership or endorsement if none exists.
13.5 You may not link to our website from websites you do not own.
13.6 We reserve the right to withdraw linking permission without notice.
14. Intellectual Property
14.1 The website’s code, structure, and organization are protected by intellectual property laws.
14.2 We own or license all IP rights in the website and its content. All rights are reserved globally.
14.3 You may use the site and its content for personal, non-commercial purposes only.
14.4 You agree to report any violations of our IP rights.
14.5 You may not use our trademarks without written permission unless they are part of approved material per Section 13.
15. Data Protection
15.1 Our Privacy Policy is part of these terms and grants you the right to use the website.
15.2 We use cookies. By accepting these terms, you also agree to cookie usage to improve user experience.
15.3 If you provide us with personal data, we will process it in accordance with your instructions and implement safeguards.
15.4 If required, information created during the sale of products may be exchanged electronically between us and our employees, executives, consultants, or agents.
16. Viruses
16.1 We do not guarantee the website is secure or error/virus-free.
16.2 You are responsible for configuring your own antivirus protection.
16.3 You may not introduce viruses, trojans, worms, or other harmful material.
16.4 You may not attempt to gain unauthorized access to the website or its servers.
16.5 Do not attack the website via DoS or DDoS.
16.6 Breaching these rules will result in immediate termination of your rights to use the website, and we may report violations to legal authorities.
17. Liability
17.1 To the extent permitted by law, we are not liable for:
(a) Content from users or third parties;
(b) Our own content’s accuracy, completeness, or timeliness;
(c) Product quality, images, or descriptions;
(d) Reliance on information on our site or in these terms;
(e) Inaccessibility of the site;
(f) Delays or issues due to events beyond our control such as power outages, supply chain disruptions, or labor shortages.
17.2 We are not liable for loss of profit, goodwill, savings, or indirect or consequential damages, even if foreseeable.
17.3 Our total liability is limited to the lesser of USD 1,000 or five times the product price.
19. Force Majeure
19.1 If a force majeure event continues for more than one week, we may terminate these terms immediately by written notice, with no further obligations other than refunding any product already paid for but not delivered.
19.2 We reserve the right to determine how to handle a force majeure event in order to fulfill our obligations under these terms to the best of our ability.
20. Changes
20.1 We may revise these terms from time to time. We will inform you of any changes that could negatively affect you.
20.2 If you do not agree to the updated terms, you must stop using our website and cease purchasing products.
20.3 If you have expressly agreed to these terms, we will seek your explicit approval before allowing you to place further orders under the updated version.
21. Breach of Terms
21.1 If you violate these terms, we may:
(a) Issue a formal warning;
(b) Temporarily suspend your access to our website;
(c) Cancel any pending orders;
(d) Refuse to accept payments from you;
(e) Permanently block your access to our website.
21.2 If we restrict your access, you must not attempt to bypass those restrictions.
22. Termination and Suspension
22.1 You may stop using the website at any time.
22.2 We may suspend or discontinue the website at any time, without explanation.
22.3 We may terminate your access to the website if your use may result in legal consequences.
22.4 We do not guarantee uninterrupted availability of the website.
23. Consequences of Termination
23.1 Termination of these terms ends all customer service obligations.
23.2 You are not entitled to compensation as a result of termination.
23.3 Liability and indemnity provisions remain in effect after termination.
24. General Provisions
24.1 You may not transfer your rights under these terms to anyone else.
24.2 The rights and remedies provided in these terms are cumulative and not exclusive.
24.3 If any provision is found to be invalid or unenforceable, the remaining provisions remain in full force.
24.4 If we do not exercise a right under these terms, it does not mean we waive that right.
25. Governing Law
These terms are governed by and construed in accordance with the laws of the country in which our website is operated.
26. Definitions and Interpretation
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"Order" refers to the request you place through our website to purchase one or more products from us.
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"Order confirmation" refers to the email we send to confirm your order.
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"Payment provider" refers to third parties used for payment processing.
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"Product" refers to any item offered on our website.
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"Website" refers to the online platform where the products are offered.
Contact Information
If you have any questions or comments about these terms, please contact us via email.
Company Name: Venolure
Email: info@venolure.com